Eligibility:
- Request a return or exchange within 30 days of delivery. Items must be in original condition with tags and packaging intact.
- Exclusions: Accessories and specified items (as per the product page) are not eligible.
Exchange Policy:
- Only size exchanges are allowed for the same or different size.
Process:
- Create a return/exchange request.
- We’ll arrange a pickup and inspect the item(s).
- Refunds or exchanges are processed within 1-2 days of item receipt.
- Refund Options:
- Cash Refund: Refund minus a ₹99 reverse shipping fee (original shipping charges non-refundable).
- Coupon/Voucher: Full refund with no shipping fees, valid for 3 months.
Special Conditions:
- First exchange on your first order is free; subsequent exchanges incur shipping fees.
- Offer items can only be returned/exchanged with applicable shipping costs.
- Unserviceable Pin Codes: Customers must self-ship items securely; shipping costs are the customer’s responsibility.
Important Notes:
- Record a proof video of the product’s condition before reverse shipping. Requests without proof may not be processed.
- Exchanges depend on stock availability and address serviceability.
- For different products, return the original item for a refund and place a new order.
- Perlaan is not liable for items returned by mistake or mishandled during self-shipping.
For a smooth experience, ensure all items meet our return standards.